9 Secret Ways To Get Valuable Feedback From Your Customers

9 Secret Ways to​ Get Valuable Feedback From Your Customers
You can learn many things you​ didn't know about your business by getting valuable feedback from your customers .​
Your customers may buy your main product just to​ get the​ free gifts .​
Your visitors may think it's to​ hard to​ navigate through your web site.
By knowing this type of​ important information you​ can improve your web site,​ products/services,​ advertising,​ and marketing .​
Below are nine techniques you​ can use to​ get valuable feedback from your customers.
-Use surveys and questionnaires regularly to​ improve your business .​
Publish them on​ your web site,​ e-zine,​ print newsletter,​ direct mail material,​ include them with product shipments or​ inside product packages .​
Post them on​ appropriate online message boards,​ e-mail discussion lists and newsgroups on​ the​ internet.
-Create an​ online community for your customers .​
Include a​ chat room,​ message board,​ e-mail discussion list on​ your site for customers to​ participate in​ .​
You can regularly moderator these communities to​ see what your customers are saying about your business.
-Give away your products to​ a​ group of​ your customers .​
Ask them to​ use and review the​ product .​
Ask them to​ fill out an​ evaluation form and send it​ back .​
Some customers may fill them out,​ some may not,​ but the​ feedback you​ do get will be valuable.
-Offer your web site visitors an​ online product or​ service from your web site at​ no cost .​
It could be an​ ebook,​ search engine submission,​ consulting via e-mail,​ web design,​ etc .​
In return,​ ask them to​ fill out a​ short survey about your web site,​ products or​ services you're selling,​ customer service,​ or​ your web site.
-Create a​ customer focus group .​
Invite ten to​ twenty of​ your most loyal customers to​ meet regularly .​
They will give you​ ideas and input on​ how to​ improve your customer service .​
You could pay them,​ take them out to​ dinner or​ give them free products.
-Stay in​ contact with customers on​ a​ regular basis .​
Offer them a​ free e-zine subscription .​
Ask customers if​ they want to​ be updated by e-mail when you​ make changes to​ your Web site .​
After every sale,​ follow-up with the​ customer to​ see if​ they are satisfied with their purchase.

-Make it​ easy for your customers to​ contact you​ .​
Offer as​ many contact methods as​ possible .​
Allow customers to​ contact you​ by e-mail .​
Hyperlink your e-mail address so customers won't have to​ type it .​
Offer toll free numbers for phone and fax contacts .​
This will make it​ easy for your customers to​ voice their opinions.
-You could regularly contact customers on​ birthdays or​ holidays .​
Send thank you​ gifts to​ lifetime customers .​
E-mail them online greeting cards on​ holidays or​ birthdays .​
Call them personally to​ wish them a​ happy holiday .​
You couldthem follow-up with a​ survey or​ ask them if​ they're happy with your business.
-Invite your customers to​ company meetings,​ luncheons,​ workshops or​ seminars .​
Create special events for your customers like parties,​ barbecue's,​ dances etc .​
Make a​ point for yourself and your employees to​ interact with them at​ these event to​ get valuable feedback for your business.
You could use a​ couple or​ all of​ the​ techniques listed above to​ get valuable customer feedback .​
These aren't the​ only ways,​ be creative and come up with some of​ your own.
9 Secret Ways To Get Valuable Feedback From Your Customers 9 Secret Ways To Get Valuable Feedback From Your Customers Reviewed by Henda Yesti on August 27, 2018 Rating: 5

No comments:

Powered by Blogger.